Carbonfan guaranty all of its parts for durability using, we offer 1-year warranty for our products, frames road rims/wheels and MTB rim/wheel, handlebar,stem. In case of a repair or replacement, the warranty period will not extend.
If you have any quality issue with any component, simply return it to us for inspection (we feel sorry that the shipping fee of return is on buyers' charge in any case.) and we will issue you a replacement component or fix the original without additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems.
Very important about the return :
We would accept any return of products in case of quality problem before the riding activity of our products outside. However, please note that the shipping fee of returning is ON BUYERS' OWN CHARGE in any case of shipping back to us in China, for any reason of returning.
As always, we keep all shipping fee of the packages from China to the buyers via EMS at our cost. Thank you for knowing this. The total refund will be proceeded to you as soon as we receive our correctly returned products.
We suggest strongly you keeping our original packing box at your home for a reasonable period of time, and trash it only after you confirm that there is no need to ship back our products to China due to the quality problems. Otherwise, we don't believe it would be very easy for you to find a box with best size around you, and it will be very likely that you have to pay more shipping fee because of your BIGGER packing box when you ship the products back to us in China.